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Eventplace Terms of Service

Effective from 1 December 2026

This is an English translation. In case of any discrepancy, the Czech version prevails.

These terms of service (the “Terms”) govern the relationship between TRUEAPPS a.s. and the users of the Eventplace application. The Terms are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (the “Civil Code”).

1. Definitions

1.1. Provider – TRUEAPPS a.s., with its registered office at Olomoucká 1189/81, Černovice, 627 00 Brno, Company ID: 26237661, VAT ID: CZ26237661, registered in the Commercial Register maintained by the Regional Court in Brno. Contact e-mail: info@eventplace.cz.

1.2. Application – the Eventplace web and mobile application available at eventplace.cz and in mobile app stores, used for organising and managing events (conferences, trade fairs, workshops, etc.), for registering participants and for presenting events.

1.3. Organiser – a natural person carrying on business or a legal entity that sets up an account in the Application for the purpose of organising and managing events in the course of its business. The Organiser is not a consumer.

1.4. Participant – a person who, through the Application, views an event, registers for it, uses the event's mobile app or creates a user account in it (e.g. a visitor, exhibitor or speaker).

1.5. User – both the Organiser and the Participant.

1.6. Account – the non-public part of the Application accessible after signing in with an e-mail and password.

1.7. Agreement – the agreement between the Provider and the User, the subject of which is the grant of a non-exclusive, non-transferable licence to use the Application (a software-as-a-service offering) under these Terms. The Agreement comprises these Terms, the current price list and, for the Organiser, also the Data Processing Agreement.

1.8. Content – all information, texts, images, files and other data that the User uploads to the Application or publishes through it.

2. Conclusion of the Agreement

2.1. The Agreement is concluded electronically. Submitting the registration form or accepting an invitation to an Account constitutes an offer to conclude the Agreement. The Agreement is concluded at the moment the Provider confirms the registration (by displaying a confirmation or by e-mail). Before submitting the registration, the User reads these Terms and expresses consent to them.

2.2. The Agreement is concluded for an indefinite period. The Agreement is concluded in the Czech language; other language versions of these Terms are translations only and, in the event of any discrepancy, the Czech version prevails.

2.3. A change of plan in the Account constitutes an offer to amend the Agreement; the change is accepted upon its confirmation in the Application.

2.4. The provisions of Sections 1799 and 1800 of the Civil Code on contracts concluded by adhesion do not apply to the relationship with the Organiser.

3. Rights and Obligations of the User

3.1. The User shall provide true and up-to-date contact and billing details.

3.2. The User shall protect their access credentials against misuse, shall not share them with third parties and shall notify the Provider without undue delay of any suspected unauthorised access to the Account. The User is responsible for actions taken through their Account, unless the User proves that the misuse resulted from a breach of the Provider's obligations.

3.3. The User is responsible for the Content they upload to the Application and for being entitled to process and publish it. The User may not use the Application to publish or disseminate content that is unlawful, infringes the rights of third parties (in particular copyright, trademark rights and the right to protection of personality and personal data), is misleading or fraudulent, or contains malicious code or unsolicited commercial communications.

3.4. The User may not resell, rent or otherwise make the Application available to third parties without the Provider's consent, circumvent technical or plan limitations, interfere with its operation or security, or extract data from it by automated means beyond the scope of the interface provided.

3.5. With respect to the personal data of Participants and other persons that the Organiser uploads to the Application or collects through it, the Organiser is the controller. In particular, the Organiser must have a legal basis for the processing, provide Participants with information under Article 13 GDPR and handle their requests. To that extent, the Provider is a processor under the Data Processing Agreement.

3.6. Any contract for participation in an event, purchase of a ticket or other performance is concluded by the Participant exclusively with the Organiser. The Provider is not a party to that relationship, is not responsible for the holding, content or course of the event and does not accept payments for tickets, unless the Application expressly provides otherwise. The Organiser is responsible for fulfilling its obligations towards Participants, including obligations towards consumers, and may set its own terms and conditions for its event.

3.7. The Organiser shall pay the price for the use of the Application properly and on time in accordance with the current price list.

4. Rights and Obligations of the Provider

4.1. The Provider will make reasonable efforts to keep the Application available continuously. The Provider is not liable for unavailability caused by scheduled maintenance (of which it will, where possible, inform Users in advance in the Application or by e-mail), by circumstances excluding liability (e.g. power or connectivity outages, a cyberattack by a third party) or by the User's conduct.

4.2. The Provider continuously develops the Application and is entitled to change its features, provided that this does not materially impair the services for which the Organiser pays.

4.3. The Provider adopts appropriate technical and organisational measures to secure the Application and data and backs up data regularly.

4.4. The Provider is entitled to restrict access to the Account (suspension) or terminate the Agreement without a notice period if the User materially breaches these Terms, in particular Articles 3.3 and 3.4, or the law. The Provider will inform the User of the reasons.

4.5. The Provider is entitled to close an Account that no one has signed in to for more than 24 months and that has no active paid plan. The Provider will notify the User by e-mail at least 30 days before closing it.

5. Content Published in the Application and Notices of Illegal Content

5.1. With respect to Content published by Users (e.g. public event pages, exhibitor and speaker profiles, posts, ratings), the Provider is a provider of hosting services under Regulation (EU) 2022/2065 on a Single Market for Digital Services (the “DSA”). The Provider does not review Content in advance.

5.2. Anyone may notify the Provider of content they consider illegal or contrary to these Terms by e-mail to info@eventplace.cz. The notice should contain an explanation of the reasons, the exact address (URL) of the content, the name and e-mail address of the notifier (unless the notice concerns a criminal offence under Article 16(2)(c) DSA) and a statement that the notifier is acting in good faith. The Provider will assess the notice without undue delay, confirm its receipt to the notifier and communicate its decision.

5.3. The Provider may remove, disable access to or restrict the visibility of Content that is illegal or contrary to the Terms, or restrict access to the Account. Decisions are taken by a human, not by an automated system. The Provider will provide the affected User with a statement of reasons; the User may contest the decision at the same address.

5.4. The single point of contact for Member State authorities, the European Commission and recipients of the service under Articles 11 and 12 DSA is the e-mail address info@eventplace.cz; communication is possible in Czech and English.

6. Intellectual Property

6.1. The Application is a copyright work protected by Act No. 121/2000 Coll., the Copyright Act. The economic rights to the Application belong to the Provider. The Agreement does not grant the User any rights to the Provider's trademarks or logos.

6.2. Rights to Content remain with the User. The User grants the Provider a non-exclusive, royalty-free authorisation to store Content, adapt it technically (e.g. by resizing images) and make it available to the extent necessary to provide the Application, for the duration of the Agreement.

7. Price and Payment Terms

7.1. The price for the use of the Application is set by the current price list published at eventplace.cz or by an individual offer. Prices are stated exclusive of VAT, unless stated otherwise.

7.2. Payments are made in advance on the basis of an issued invoice, monthly or, if so agreed, annually. A price already paid for a commenced period is non-refundable, unless otherwise provided below.

7.3. The Provider is entitled to change the price list; it will notify the Organiser of the change by e-mail at least 30 days before it takes effect. If the Organiser does not agree with the change, it may terminate the Agreement as of the date the change takes effect.

7.4. If the Organiser is more than 30 days late with a payment, the Provider may, after prior notice, restrict access to the Account. If the delay exceeds 2 months, the Provider may terminate the Agreement.

7.5. Invoices and all communication relating to the Agreement are delivered electronically to the e-mail address stated in the Account.

8. Liability

8.1. The Provider is liable for damage caused by a breach of its obligations under the Agreement in accordance with the Civil Code. The Provider's total liability to the Organiser for damage is limited to an amount equal to the price paid by the Organiser for the use of the Application in the 12 months preceding the occurrence of the damage. The Provider is not liable for lost profits or for damage resulting from incorrect Content or the User's conduct.

8.2. The limitation under Article 8.1 does not apply to damage caused intentionally or through gross negligence, to harm to a person's natural rights, or to other cases where the law does not permit a limitation of liability (Section 2898 of the Civil Code).

8.3. The Provider is not responsible for the accuracy and lawfulness of documents, texts and other outputs that the User creates in the Application; checking them is the User's responsibility.

9. Support and Complaints

9.1. Services and support are provided electronically, in particular by e-mail at info@eventplace.cz.

9.2. Defects in the Application may be reported by e-mail with a description of the defect. The Provider will handle the complaint without undue delay, usually within 30 days.

10. Termination of the Agreement, Data Export and Switching to Another Provider

10.1. The User may terminate the Agreement at any time by closing the Account in the Application or by e-mail; termination takes effect upon delivery or, if the Organiser so requests, at the end of the period already paid for. The Provider may terminate the Agreement for any reason with a notice period of 2 months.

10.2. In accordance with Chapter VI of Regulation (EU) 2023/2854 (the Data Act), the Organiser has the right to switch to another service or to its own infrastructure. At the Organiser's request, made at any time but no later than within the notice period, which for this purpose is no more than 2 months:

  • the Provider will give the Organiser reasonable assistance and will continue to provide the service during a transition period of 30 days (which may be extended by agreement or, where technically necessary, up to 7 months);
  • exportable data comprise all data that the Organiser has uploaded to the Application or that were generated by its use in the Organiser's Account (in particular events, programme, registrations and orders, data on participants, exhibitors and speakers, form responses, polls, ratings and uploaded files); exportable data do not include the Provider's internal operational data or parts of the Application protected by the Provider's trade secrets or intellectual property rights;
  • the data will be provided in a structured, commonly used and machine-readable format (e.g. CSV, JSON) and the Organiser may retrieve them for at least 30 days after the end of the transition period;
  • after that period has expired and the switch has been completed successfully, the Provider will delete the data in accordance with Article 10.3;
  • until 11 January 2027, switching and data egress charges may not exceed the Provider's direct costs; from 12 January 2027, no switching charges will be applied.

10.3. After the Agreement ends, the Provider will delete the Account data; data are removed from backups within 45 days at the latest. Data that the Provider is required to retain by law (e.g. accounting records) or that it needs to protect its rights will be retained for the period set out in the Privacy Policy.

11. Personal Data Protection and Commercial Communications

11.1. The processing of personal data of Users for which the Provider is the controller is described in the Privacy Policy. The processing of personal data that the Organiser uploads to the Application is governed by the Data Processing Agreement.

11.2. The Provider may send the Organiser, to its e-mail address, operational information about the Application and, in accordance with Section 7(3) of Act No. 480/2004 Coll., on Certain Information Society Services, commercial communications relating to its own similar services. The Organiser may opt out of commercial communications at any time free of charge via the link in each communication or by e-mail. The Provider sends other commercial communications only with separate consent.

12. Participants

12.1. Use of the Application is free of charge for Participants. A Participant may close their Account at any time in the Application or by e-mail.

12.2. If a Participant is a consumer, these Terms do not limit their statutory rights. Articles 2.4, 7, 8.1 and 14.2 do not apply to a Participant who is a consumer. The Czech Trade Inspection Authority (adr.coi.gov.cz) is competent for the out-of-court resolution of consumer disputes.

13. Changes to the Terms

13.1. The Provider may change these Terms to a reasonable extent (Section 1752 of the Civil Code), in particular due to changes in legislation, security or the development of the Application. The Provider will notify Users of the change by e-mail and at eventplace.cz at least 30 days before it takes effect.

13.2. If the User does not agree with the change, the User may terminate the Agreement without penalty before the change takes effect; the Organiser is entitled to a refund of the proportionate part of the price paid for the period after the change takes effect.

14. Governing Law and Disputes

14.1. The Agreement is governed by the law of the Czech Republic.

14.2. Disputes between the Provider and the Organiser shall be decided by the general courts of the Czech Republic; the court with local jurisdiction is the court competent for the Provider's registered office.

15. Final Provisions

15.1. If any provision of the Terms is invalid or ineffective, this does not affect the other provisions.

15.2. These Terms take effect on 1 December 2026 and replace the terms of service effective from 25 May 2018.